/* Falcon Support Command Center — route-scoped presentation only. */
#page-supportticketsubmit-stepone .falcon-app-frame,
#page-supportticketsubmit-steptwo .falcon-app-frame { max-width: 1440px; }

#page-supportticketsubmit-stepone .master-breadcrumb,
#page-supportticketsubmit-steptwo .master-breadcrumb { display: none; }

.falcon-support-command {
  --support-orange: #41d8ff;
  --support-orange-dark: #397cff;
  --support-ink: #171717;
  --support-muted: #666;
  --support-border: #e5e5e5;
  --support-black: #0b0b0d;
  color: var(--support-ink);
  margin: 0 auto 40px;
  max-width: 1240px;
}

.falcon-support-hero {
  background: radial-gradient(circle at 14% 20%, rgba(65,216,255,.2), transparent 30%), linear-gradient(135deg, #171719, #080808 68%);
  border: 1px solid rgba(65,216,255,.22);
  border-radius: 24px;
  box-shadow: 0 20px 55px rgba(0,0,0,.18);
  color: #fff;
  margin-bottom: 22px;
  overflow: hidden;
  padding: 30px 34px;
  position: relative;
}

.falcon-support-hero::after {
  border: 1px solid rgba(65,216,255,.18);
  border-radius: 50%;
  content: "";
  height: 210px;
  inset-inline-end: -50px;
  position: absolute;
  top: -95px;
  width: 210px;
}

.falcon-support-kicker { align-items: center; color: #8beeff; display: inline-flex; font-size: 12px; font-weight: 800; gap: 9px; letter-spacing: .04em; margin-bottom: 8px; text-transform: uppercase; }
.falcon-support-hero h1 { color: #fff; font-size: clamp(27px, 3vw, 42px); font-weight: 800; line-height: 1.2; margin: 0 0 8px; }
.falcon-support-hero > p { color: #c8c8ca; font-size: 15px; line-height: 1.75; margin: 0; max-width: 690px; }
.falcon-support-trust { align-items: center; color: #f0f0f0; display: flex; font-size: 12px; font-weight: 700; gap: 9px; margin-top: 16px; }
.falcon-support-trust > span { background: #35c76f; border-radius: 50%; box-shadow: 0 0 0 5px rgba(53,199,111,.12); height: 8px; width: 8px; }
.falcon-support-layout { align-items: start; display: grid; gap: 22px; grid-template-columns: minmax(0, 1fr) 285px; }
.falcon-support-form { display: grid; gap: 18px; min-width: 0; }
.falcon-support-stage { animation: falconSupportIn .45s ease both; background: #fff; border: 1px solid var(--support-border); border-radius: 20px; box-shadow: 0 12px 30px rgba(17,17,17,.055); padding: 24px; }
.falcon-support-stage:nth-child(2) { animation-delay: .05s; }
.falcon-support-stage:nth-child(3) { animation-delay: .1s; }
.falcon-stage-heading { align-items: center; border-bottom: 1px solid #ededed; display: flex; gap: 13px; margin-bottom: 20px; padding-bottom: 15px; }
.falcon-stage-number { align-items: center; background: #111; border: 1px solid #303033; border-radius: 12px; color: var(--support-orange); display: inline-flex; font: 800 13px/1 Inter, sans-serif; height: 42px; justify-content: center; width: 42px; }
.falcon-stage-heading p { color: #8a8a8a; font-size: 10px; font-weight: 800; letter-spacing: .08em; margin: 0 0 2px; text-transform: uppercase; }
.falcon-stage-heading h2 { color: var(--support-ink); font-size: 19px; font-weight: 800; line-height: 1.25; margin: 0; }
.falcon-support-fields { display: grid; gap: 16px; }
.falcon-support-fields--identity { grid-template-columns: minmax(0, .85fr) minmax(0, 1.15fr); }
.falcon-support-fields--routing { grid-template-columns: minmax(0, 1fr) minmax(0, 1fr); }
.falcon-support-fields--routing:has(.falcon-related-service) { grid-template-columns: 1fr 1.35fr .8fr; }
.falcon-support-command .form-group { margin-bottom: 16px; min-width: 0; }
.falcon-support-command label { color: #29292b; font-size: 13px; font-weight: 800; margin-bottom: 8px; }
.falcon-support-command .form-control,
.falcon-support-command .custom-file-label { background-color: #fafafa; border: 1px solid #dcdcdf; border-radius: 11px; color: #202023; min-height: 48px; }
.falcon-support-command .form-control { padding: 10px 13px; }
.falcon-support-command select.form-control { cursor: pointer; }
.falcon-support-command .form-control:focus,
.falcon-support-command .custom-file-input:focus ~ .custom-file-label { background: #fff; border-color: var(--support-orange); box-shadow: 0 0 0 3px rgba(65,216,255,.15); outline: 0; }
.falcon-support-command .form-control.disabled { background: #f1f1f1; color: #606064; opacity: 1; }
.falcon-stage-guidance { background: #eef8ff; border-inline-start: 3px solid var(--support-orange); border-radius: 8px; color: #5f4a3a; font-size: 13px; line-height: 1.7; margin: -3px 0 18px; padding: 10px 13px; }
.falcon-message-composer { margin-bottom: 0 !important; }
.falcon-message-composer textarea { min-height: 210px; resize: vertical; }
.falcon-message-composer .md-editor { border: 1px solid #dcdcdf; border-radius: 13px; overflow: hidden; }
.falcon-message-composer .md-editor > .md-header { background: #f4f4f5; border-bottom: 1px solid #e1e1e3; padding: 7px 8px; }
.falcon-message-composer .md-editor .btn { min-height: 34px; }
.falcon-message-composer .md-editor > textarea { border: 0; border-radius: 0; min-height: 210px; }
.falcon-attachment-zone { background: #fafafa; border: 1px dashed #cfcfd2; border-radius: 15px; margin-bottom: 16px !important; padding: 17px; }
.falcon-attachment-intro { align-items: center; display: flex; gap: 12px; margin-bottom: 14px; }
.falcon-attachment-icon { align-items: center; background: #111; border-radius: 11px; color: var(--support-orange); display: flex; flex: 0 0 auto; height: 42px; justify-content: center; width: 42px; }
.falcon-attachment-intro label { display: block; margin: 0 0 2px; }
.falcon-attachment-intro p { color: var(--support-muted); font-size: 12px; margin: 0; }
.falcon-attachment-zone .custom-file-label { line-height: 26px; }
.falcon-attachment-zone .custom-file-label::after { background: #ededee; border: 0; border-radius: 0 10px 10px 0; min-height: 46px; padding-top: 11px; }
.falcon-attachment-zone #btnTicketAttachmentsAdd { align-items: center; background: #111; border: 0; border-radius: 0 10px 10px 0; color: #fff; display: flex; font-weight: 700; gap: 7px; min-height: 48px; }
[dir="rtl"] .falcon-attachment-zone #btnTicketAttachmentsAdd { border-radius: 10px 0 0 10px; }
.falcon-upload-policy { align-items: flex-start; color: #6d6d70; display: flex; gap: 7px; line-height: 1.6; margin-top: 10px; }
.falcon-upload-policy i { color: var(--support-orange); margin-top: 3px; }
.falcon-support-captcha { margin: 8px 0 2px; }
.falcon-support-actions { align-items: center; display: flex; gap: 10px; justify-content: flex-start; }
.falcon-support-actions #openTicketSubmit { align-items: center; background: var(--support-orange); border: 1px solid var(--support-orange); border-radius: 11px; color: #fff; display: inline-flex; font-size: 15px; font-weight: 800; gap: 9px; justify-content: center; min-height: 50px; min-width: 220px; padding: 11px 22px; }
.falcon-support-actions #openTicketSubmit:hover { background: var(--support-orange-dark); border-color: var(--support-orange-dark); transform: translateY(-1px); }
.falcon-support-actions .btn-default { background: #fff; border: 1px solid #d9d9dc; border-radius: 11px; color: #555; font-weight: 700; min-height: 50px; padding: 13px 18px; }
.falcon-support-actions .btn:focus { box-shadow: 0 0 0 3px rgba(65,216,255,.2); outline: 2px solid transparent; }
.falcon-support-rail { display: grid; gap: 12px; position: sticky; top: 116px; }
.falcon-support-rail-card { background: linear-gradient(155deg, #171719, #080808); border: 1px solid rgba(65,216,255,.2); border-radius: 19px; box-shadow: 0 16px 35px rgba(0,0,0,.14); color: #fff; padding: 22px; }
.falcon-support-rail-icon { align-items: center; background: rgba(65,216,255,.13); border: 1px solid rgba(65,216,255,.28); border-radius: 12px; color: var(--support-orange); display: inline-flex; height: 42px; justify-content: center; margin-bottom: 15px; width: 42px; }
.falcon-support-rail h2 { color: #fff; font-size: 18px; font-weight: 800; margin: 0 0 8px; }
.falcon-support-rail p { color: #bdbdc1; font-size: 13px; line-height: 1.7; margin: 0 0 16px; }
.falcon-support-rail nav { display: grid; gap: 8px; }
.falcon-support-rail nav a { align-items: center; background: rgba(255,255,255,.055); border: 1px solid rgba(255,255,255,.1); border-radius: 11px; color: #fff; display: grid; font-size: 13px; font-weight: 700; gap: 9px; grid-template-columns: 18px 1fr 12px; min-height: 46px; padding: 10px 12px; }
.falcon-support-rail nav a:hover { background: rgba(65,216,255,.12); border-color: rgba(65,216,255,.35); color: #fff; text-decoration: none; }
.falcon-rail-arrow { color: var(--support-orange); font-size: 10px; }
[dir="ltr"] .falcon-rail-arrow,
[dir="ltr"] .falcon-department-arrow { transform: scaleX(-1); }
.falcon-support-rail-note { align-items: flex-start; background: #fff; border: 1px solid var(--support-border); border-radius: 14px; color: #656568; display: flex; font-size: 12px; gap: 9px; line-height: 1.55; padding: 13px; }
.falcon-support-rail-note i { color: var(--support-orange); margin-top: 2px; }
.falcon-support-errors .alert { border-radius: 14px; margin-bottom: 18px; }
.falcon-support-custom-fields:empty { display: none; }
.falcon-department-grid { display: grid; gap: 14px; grid-template-columns: repeat(2, minmax(0, 1fr)); }
.falcon-department-card { align-items: center; background: #fff; border: 1px solid var(--support-border); border-radius: 17px; color: var(--support-ink); display: grid; gap: 14px; grid-template-columns: 46px 1fr 14px; min-height: 96px; padding: 20px; }
.falcon-department-card:hover { border-color: rgba(65,216,255,.55); box-shadow: 0 14px 32px rgba(17,17,17,.08); color: var(--support-ink); text-decoration: none; transform: translateY(-2px); }
.falcon-department-icon { align-items: center; background: #111; border-radius: 13px; color: var(--support-orange); display: flex; height: 46px; justify-content: center; width: 46px; }
.falcon-department-card strong { display: block; font-size: 16px; font-weight: 800; }
.falcon-department-card small { color: var(--support-muted); display: block; line-height: 1.55; margin-top: 4px; }
.falcon-department-arrow { color: var(--support-orange); }

@keyframes falconSupportIn { from { opacity: 0; transform: translateY(8px); } to { opacity: 1; transform: none; } }

@media (max-width: 1100px) {
  .falcon-support-layout { grid-template-columns: minmax(0, 1fr) 245px; }
  .falcon-support-fields--routing:has(.falcon-related-service) { grid-template-columns: 1fr 1fr; }
  .falcon-related-service { grid-column: span 2; }
}

@media (max-width: 991px) {
  .falcon-support-layout { grid-template-columns: 1fr; }
  .falcon-support-rail { grid-template-columns: 1fr 1fr; position: static; }
}

@media (max-width: 767px) {
  .falcon-support-command { margin-bottom: 24px; }
  .falcon-support-hero { border-radius: 18px; margin-bottom: 14px; padding: 22px 18px; }
  .falcon-support-hero h1 { font-size: 27px; }
  .falcon-support-hero > p { font-size: 13px; }
  .falcon-support-layout,
  .falcon-support-form { gap: 13px; }
  .falcon-support-stage { border-radius: 16px; padding: 17px 14px; }
  .falcon-stage-heading { margin-bottom: 16px; padding-bottom: 13px; }
  .falcon-support-fields--identity,
  .falcon-support-fields--routing,
  .falcon-support-fields--routing:has(.falcon-related-service) { grid-template-columns: 1fr; }
  .falcon-related-service { grid-column: auto; }
  .falcon-message-composer textarea,
  .falcon-message-composer .md-editor > textarea { min-height: 170px; }
  .falcon-attachment-intro { align-items: flex-start; }
  .falcon-attachment-zone { padding: 13px; }
  .falcon-attachment-zone .input-group { display: grid; gap: 8px; grid-template-columns: 1fr; }
  .falcon-attachment-zone .input-group-append { margin: 0; }
  .falcon-attachment-zone #btnTicketAttachmentsAdd { border-radius: 10px; justify-content: center; width: 100%; }
  .falcon-support-actions { align-items: stretch; flex-direction: column; }
  .falcon-support-actions #openTicketSubmit,
  .falcon-support-actions .btn-default { width: 100%; }
  .falcon-support-rail { grid-template-columns: 1fr; }
  .falcon-department-grid { grid-template-columns: 1fr; }
}

@media (max-width: 430px) {
  #page-supportticketsubmit-stepone .falcon-page-surface,
  #page-supportticketsubmit-steptwo .falcon-page-surface { padding-inline: 9px; }
  .falcon-support-hero { padding: 19px 15px; }
  .falcon-support-kicker { font-size: 10px; }
  .falcon-support-hero h1 { font-size: 24px; }
  .falcon-support-trust { font-size: 11px; }
  .falcon-stage-number { height: 38px; width: 38px; }
  .falcon-stage-heading h2 { font-size: 17px; }
  .falcon-support-command .form-control { font-size: 16px; }
  .falcon-support-stage { padding: 15px 12px; }
}

@media (prefers-reduced-motion: reduce) {
  .falcon-support-stage,
  .falcon-department-card,
  .falcon-support-actions .btn { animation: none !important; transition: none !important; }
}

/* Manual review batch 1 — Graphite Prism submit-ticket presentation. */
#page-supportticketsubmit-stepone .falcon-support-command,
#page-supportticketsubmit-steptwo .falcon-support-command{--support-orange:#22d3ee;--support-orange-dark:#0891b2;--support-ink:#f4f8fc;--support-muted:#a8b4c4;--support-border:#2a3544;color:var(--support-ink)}
#page-supportticketsubmit-stepone .falcon-support-hero,
#page-supportticketsubmit-steptwo .falcon-support-hero{background:radial-gradient(circle at 16% 18%,rgba(34,211,238,.2),transparent 31%),radial-gradient(circle at 88% 12%,rgba(109,94,252,.2),transparent 27%),linear-gradient(135deg,#151b25,#080c12 70%);border-color:rgba(94,234,249,.3);box-shadow:0 24px 60px rgba(5,9,16,.28)}
#page-supportticketsubmit-stepone .falcon-support-kicker,
#page-supportticketsubmit-steptwo .falcon-support-kicker{color:#67e8f9}
#page-supportticketsubmit-stepone .falcon-support-stage,
#page-supportticketsubmit-steptwo .falcon-support-stage{background:linear-gradient(145deg,#171e28,#10151d);border-color:#2b3747;box-shadow:0 14px 38px rgba(4,8,14,.18)}
#page-supportticketsubmit-stepone .falcon-stage-heading,
#page-supportticketsubmit-steptwo .falcon-stage-heading{border-bottom-color:#2b3747}
#page-supportticketsubmit-stepone .falcon-stage-heading h2,
#page-supportticketsubmit-steptwo .falcon-stage-heading h2,
#page-supportticketsubmit-stepone .falcon-support-command label,
#page-supportticketsubmit-steptwo .falcon-support-command label{color:#f4f8fc}
#page-supportticketsubmit-stepone .falcon-stage-heading p,
#page-supportticketsubmit-steptwo .falcon-stage-heading p{color:#91a0b3}
#page-supportticketsubmit-stepone .falcon-stage-number,
#page-supportticketsubmit-steptwo .falcon-stage-number{background:#0b1119;border-color:#385064;color:#67e8f9}
#page-supportticketsubmit-stepone .falcon-stage-guidance,
#page-supportticketsubmit-steptwo .falcon-stage-guidance{background:rgba(34,211,238,.08);border-inline-start-color:#22d3ee;color:#bcd3de}
#page-supportticketsubmit-stepone .falcon-attachment-zone,
#page-supportticketsubmit-steptwo .falcon-attachment-zone{background:#0d131b;border-color:#435064}
#page-supportticketsubmit-stepone .falcon-attachment-intro p,
#page-supportticketsubmit-steptwo .falcon-attachment-intro p,
#page-supportticketsubmit-stepone .falcon-upload-policy,
#page-supportticketsubmit-steptwo .falcon-upload-policy{color:#a8b4c4}
#page-supportticketsubmit-stepone .falcon-support-rail-card,
#page-supportticketsubmit-steptwo .falcon-support-rail-card{background:linear-gradient(150deg,#151d28,#090e15);border-color:rgba(34,211,238,.28)}
#page-supportticketsubmit-stepone .falcon-support-rail-icon,
#page-supportticketsubmit-steptwo .falcon-support-rail-icon{background:rgba(34,211,238,.12);border-color:rgba(34,211,238,.3);color:#67e8f9}
#page-supportticketsubmit-stepone .falcon-support-rail nav a:hover,
#page-supportticketsubmit-steptwo .falcon-support-rail nav a:hover{background:rgba(34,211,238,.1);border-color:rgba(34,211,238,.4)}
#page-supportticketsubmit-stepone .falcon-support-rail-note,
#page-supportticketsubmit-steptwo .falcon-support-rail-note{background:#151c25;border-color:#2c3847;color:#b7c2d0}
#page-supportticketsubmit-stepone .falcon-support-actions #openTicketSubmit,
#page-supportticketsubmit-steptwo .falcon-support-actions #openTicketSubmit{background:linear-gradient(135deg,#0891b2,#5b4fd9);border-color:#22d3ee}
#page-supportticketsubmit-stepone .falcon-support-actions .btn-default,
#page-supportticketsubmit-steptwo .falcon-support-actions .btn-default{background:#1b2430;border-color:#3b4859;color:#e6edf5}
#page-supportticketsubmit-stepone .falcon-message-composer .md-editor,
#page-supportticketsubmit-steptwo .falcon-message-composer .md-editor{border-color:#465368}
#page-supportticketsubmit-stepone .falcon-message-composer .md-editor>.md-header,
#page-supportticketsubmit-steptwo .falcon-message-composer .md-editor>.md-header{background:#e9edf2;border-bottom-color:#c8d0da}

/* SUPPORT-2 — Falcon Ticket Conversation */
#page-viewticket .master-breadcrumb { display: none; }
#page-viewticket .falcon-app-frame { max-width: 1480px; }
#page-viewticket .falcon-ticket-workspace { color: #171717; display: grid; gap: 18px; min-width: 0; }
.falcon-ticket-hero { align-items: center; animation: falconSupportIn .45s ease both; background: radial-gradient(circle at 11% 15%, rgba(65,216,255,.2), transparent 28%), linear-gradient(135deg,#18181b,#080808 70%); border: 1px solid rgba(65,216,255,.25); border-radius: 22px; box-shadow: 0 20px 46px rgba(0,0,0,.16); color: #fff; display: grid; gap: 20px; grid-template-columns: minmax(0,1fr) auto; overflow: hidden; padding: 26px 28px; position: relative; }
.falcon-ticket-hero::after { border: 1px solid rgba(65,216,255,.18); border-radius: 50%; content: ""; height: 190px; inset-inline-end: -72px; position: absolute; top: -100px; width: 190px; }
.falcon-ticket-kicker { align-items: center; color: #8beeff; display: inline-flex; font-size: 11px; font-weight: 800; gap: 8px; letter-spacing: .05em; margin-bottom: 8px; text-transform: uppercase; }
.falcon-ticket-title-row { align-items: flex-start; display: flex; gap: 15px; justify-content: space-between; }
.falcon-ticket-number { color: #b9b9bd; font-size: 12px; font-weight: 700; margin: 0 0 4px; }
.falcon-ticket-title-row h1 { color: #fff; font-size: clamp(22px,2.6vw,34px); font-weight: 800; line-height: 1.3; margin: 0; overflow-wrap: anywhere; }
.falcon-ticket-status { align-items: center; background: rgba(255,255,255,.08); border: 1px solid rgba(255,255,255,.14); border-radius: 999px; color: #fff; display: inline-flex; flex: 0 0 auto; font-size: 12px; font-weight: 800; gap: 7px; padding: 7px 11px; }
.falcon-ticket-status i { color: #41cb75; font-size: 7px; }
.falcon-ticket-status--closed i { color: #a9a9ad; }
.falcon-ticket-meta { display: flex; flex-wrap: wrap; gap: 10px 20px; margin-top: 15px; }
.falcon-ticket-meta > span { align-items: center; display: grid; gap: 0 8px; grid-template-columns: 20px auto; }
.falcon-ticket-meta i { color: #41d8ff; grid-row: span 2; }
.falcon-ticket-meta small { color: #8f8f94; font-size: 9px; font-weight: 800; letter-spacing: .05em; text-transform: uppercase; }
.falcon-ticket-meta strong { color: #ededee; font-size: 12px; font-weight: 700; }
.falcon-ticket-actions { display: grid; gap: 8px; min-width: 160px; position: relative; z-index: 1; }
.falcon-ticket-actions .btn { align-items: center; border-radius: 11px; display: inline-flex; font-size: 13px; font-weight: 800; gap: 8px; justify-content: center; min-height: 45px; padding: 10px 15px; }
.falcon-ticket-reply-jump { background: #41d8ff; border: 1px solid #41d8ff; color: #fff; }
.falcon-ticket-reply-jump:hover { background: #397cff; color: #fff; }
.falcon-ticket-close { background: rgba(255,255,255,.055); border: 1px solid rgba(255,255,255,.14); color: #d0d0d3; }
.falcon-ticket-close:hover { background: rgba(221,54,73,.13); border-color: rgba(221,54,73,.38); color: #fff; }
.falcon-conversation-alert .alert { border-radius: 14px; margin: 0; }
.falcon-conversation-stream { background: #fff; border: 1px solid #e5e5e5; border-radius: 20px; box-shadow: 0 12px 30px rgba(17,17,17,.055); overflow: hidden; padding: 22px; }
.falcon-conversation-heading { align-items: center; border-bottom: 1px solid #ededed; display: flex; justify-content: space-between; margin-bottom: 18px; padding-bottom: 15px; }
.falcon-conversation-heading span { color: #8c8c90; font-size: 10px; font-weight: 800; letter-spacing: .07em; text-transform: uppercase; }
.falcon-conversation-heading h2 { color: #171717; font-size: 21px; font-weight: 800; margin: 2px 0 0; }
.falcon-conversation-heading .falcon-message-count { background: #f5f5f5; border: 1px solid #e7e7e7; border-radius: 999px; color: #666; letter-spacing: 0; padding: 7px 10px; text-transform: none; }
.falcon-conversation-item { animation: falconSupportIn .4s ease both; background: #fafafa; border: 1px solid #e6e6e8; border-radius: 16px; margin: 0 0 14px; overflow: hidden; position: relative; }
.falcon-conversation-item:last-child { margin-bottom: 0; }
.falcon-conversation-item::before { background: #c8c8cb; content: ""; inset-block: 0; inset-inline-start: 0; position: absolute; width: 3px; }
.falcon-conversation-item.falcon-message--staff { background: #eef8ff; border-color: #f1d7c2; }
.falcon-conversation-item.falcon-message--staff::before { background: #41d8ff; }
.falcon-message-header { align-items: center; background: rgba(255,255,255,.72); border-bottom: 1px solid rgba(0,0,0,.055); display: grid; gap: 10px; grid-template-columns: 40px minmax(0,1fr) auto; padding: 13px 16px; }
.falcon-message-avatar { align-items: center; background: #111; border-radius: 11px; color: #41d8ff; display: inline-flex; height: 40px; justify-content: center; width: 40px; }
.falcon-message--customer .falcon-message-avatar { background: #ededee; color: #4c4c50; }
.falcon-message-author { min-width: 0; }
.falcon-message-role { color: #88888d; display: block; font-size: 9px; font-weight: 800; letter-spacing: .06em; text-transform: uppercase; }
.falcon-message-author strong { color: #202023; display: block; font-size: 13px; font-weight: 800; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.falcon-message-time { color: #77777b; font-size: 11px; }
.falcon-native-requestor { display: none; }
.falcon-message-body { color: #39393d; font-size: 14px; line-height: 1.85; overflow-wrap: anywhere; padding: 18px; }
.falcon-message-body pre,
.falcon-message-body code { direction: ltr; max-width: 100%; overflow-x: auto; text-align: left; unicode-bidi: isolate; }
.falcon-message-body a { overflow-wrap: anywhere; word-break: break-word; }
.falcon-message-ip { align-items: center; border-top: 1px solid rgba(0,0,0,.07); color: #86868a; display: flex; font-size: 10px; gap: 6px; margin-top: 16px; padding-top: 10px; }
.falcon-support-rating { display: flex; justify-content: flex-end; margin-top: 14px; }
.falcon-message-attachments { border-top: 1px solid rgba(0,0,0,.07); padding: 13px 16px; }
.falcon-message-attachments > strong { align-items: center; color: #4b4b4f; display: flex; font-size: 11px; gap: 7px; margin-bottom: 8px; }
.falcon-message-attachments .attachment-list { display: flex; flex-wrap: wrap; gap: 8px; margin: 0; padding: 0; }
.falcon-message-attachments .attachment-list li { margin: 0; }
.falcon-message-attachments .attachment-list a > span,
.falcon-message-attachments .attachment-list li > span { align-items: center; background: #fff; border: 1px solid #dddde0; border-radius: 10px; display: flex; gap: 8px; min-height: 42px; padding: 8px 10px; }
.falcon-message-attachments figure { margin: 0; }
.falcon-message-attachments .caption { color: #333; font-size: 11px; overflow-wrap: anywhere; }
.falcon-reply-console { background: #fff; border: 1px solid #e5e5e5; border-radius: 20px; box-shadow: 0 12px 30px rgba(17,17,17,.055); padding: 22px; }
.falcon-reply-heading { align-items: center; border-bottom: 1px solid #ededed; display: flex; gap: 12px; margin-bottom: 18px; padding-bottom: 15px; }
.falcon-reply-icon { align-items: center; background: #111; border-radius: 12px; color: #41d8ff; display: flex; height: 42px; justify-content: center; width: 42px; }
.falcon-reply-heading span { color: #88888c; font-size: 10px; font-weight: 800; letter-spacing: .06em; text-transform: uppercase; }
.falcon-reply-heading h2 { color: #171717; font-size: 20px; font-weight: 800; margin: 2px 0 0; }
.falcon-reply-identity { display: grid; gap: 15px; grid-template-columns: 1fr 1.35fr; }
.falcon-reply-console .form-control { background: #fafafa; border: 1px solid #dcdcdf; border-radius: 11px; min-height: 48px; }
.falcon-reply-console .form-control:focus { background: #fff; border-color: #41d8ff; box-shadow: 0 0 0 3px rgba(65,216,255,.15); }
.falcon-reply-console label { color: #29292b; font-size: 13px; font-weight: 800; margin-bottom: 8px; }
.falcon-reply-guidance { background: #eef8ff; border-inline-start: 3px solid #41d8ff; border-radius: 8px; color: #5f4a3a; font-size: 12px; line-height: 1.7; margin: 0 0 16px; padding: 9px 12px; }
.falcon-reply-actions { align-items: center; display: flex; gap: 10px; }
.falcon-reply-actions .btn { border-radius: 11px; font-size: 14px; font-weight: 800; min-height: 49px; padding: 11px 20px; }
.falcon-reply-submit { align-items: center; background: #41d8ff; border: 1px solid #41d8ff; color: #fff; display: inline-flex; gap: 8px; justify-content: center; min-width: 180px; }
.falcon-reply-submit:hover { background: #397cff; color: #fff; }
.falcon-reply-cancel { background: #fff; border: 1px solid #d9d9dc; color: #555; }
.falcon-ticket-resources { display: grid; gap: 12px; grid-template-columns: 1fr 1fr; }
.falcon-ticket-resources a { align-items: center; background: #111; border: 1px solid #2c2c2f; border-radius: 15px; color: #fff; display: grid; gap: 12px; grid-template-columns: 42px 1fr; min-height: 76px; padding: 14px 16px; }
.falcon-ticket-resources a:hover { border-color: rgba(65,216,255,.55); color: #fff; text-decoration: none; transform: translateY(-1px); }
.falcon-ticket-resources > a > i { align-items: center; background: rgba(65,216,255,.13); border-radius: 11px; color: #41d8ff; display: flex; height: 42px; justify-content: center; }
.falcon-ticket-resources small { color: #939397; display: block; font-size: 10px; }
.falcon-ticket-resources strong { display: block; font-size: 13px; }

@media (max-width: 991px) {
  #page-viewticket .falcon-app-layout { display: flex; flex-direction: column; }
  #page-viewticket .primary-content { order: 1; }
  #page-viewticket .falcon-command-dock { order: 2; width: 100%; }
  .falcon-ticket-hero { grid-template-columns: 1fr; }
  .falcon-ticket-actions { display: flex; min-width: 0; }
  .falcon-ticket-actions .btn { flex: 1; }
}

@media (max-width: 767px) {
  #page-viewticket .falcon-page-surface { padding-inline: 9px; }
  .falcon-ticket-workspace { gap: 12px !important; }
  .falcon-ticket-hero { border-radius: 17px; gap: 15px; padding: 19px 15px; }
  .falcon-ticket-title-row { display: grid; }
  .falcon-ticket-title-row h1 { font-size: 22px; }
  .falcon-ticket-status { justify-self: start; }
  .falcon-ticket-meta { display: grid; grid-template-columns: 1fr 1fr; }
  .falcon-ticket-actions { flex-direction: column; }
  .falcon-conversation-stream,
  .falcon-reply-console { border-radius: 16px; padding: 14px 11px; }
  .falcon-message-header { grid-template-columns: 38px minmax(0,1fr); padding: 11px; }
  .falcon-message-avatar { height: 38px; width: 38px; }
  .falcon-message-time { grid-column: 2; }
  .falcon-message-body { font-size: 13px; line-height: 1.8; padding: 14px 12px; }
  .falcon-reply-identity { grid-template-columns: 1fr; }
  .falcon-reply-console .falcon-message-composer textarea,
  .falcon-reply-console .falcon-message-composer .md-editor > textarea { min-height: 170px; }
  .falcon-reply-actions { align-items: stretch; flex-direction: column; }
  .falcon-reply-actions .btn { width: 100%; }
  .falcon-ticket-resources { grid-template-columns: 1fr; }
}

@media (prefers-reduced-motion: reduce) {
  .falcon-ticket-hero,
  .falcon-conversation-item,
  .falcon-ticket-resources a { animation: none !important; transition: none !important; }
}

/* FALCON-PATCH-010 — authoritative, route-scoped ticket-view presentation. */
body.falcon-client#page-viewticket {
  --ticket-bg: #080d14;
  --ticket-surface: #111923;
  --ticket-surface-2: #162130;
  --ticket-inset: #0b131d;
  --ticket-line: #2b3a4d;
  --ticket-line-strong: #3c536b;
  --ticket-text: #f2f7fb;
  --ticket-muted: #9cabbc;
  --ticket-cyan: #22d3ee;
  --ticket-cyan-strong: #0891b2;
  --ticket-danger: #ef5b68;
}

body.falcon-client#page-viewticket .falcon-app-layout {
  align-items: start;
  display: grid !important;
  gap: clamp(18px, 2vw, 28px);
  grid-template-columns: minmax(0, 1fr) clamp(238px, 19vw, 278px) !important;
  margin-inline: 0 !important;
  width: 100% !important;
}
html[dir="rtl"] body.falcon-client#page-viewticket .falcon-app-layout { direction: ltr; }
html[dir="rtl"] body.falcon-client#page-viewticket .falcon-app-layout > * { direction: rtl; }
body.falcon-client#page-viewticket .falcon-app-layout > .primary-content {
  box-sizing: border-box;
  grid-column: 1;
  grid-row: 1;
  max-width: none !important;
  min-width: 0;
  padding: 0 !important;
  width: 100% !important;
}
body.falcon-client#page-viewticket .falcon-app-layout > .falcon-command-dock {
  grid-column: 2;
  grid-row: 1;
  max-width: 278px !important;
  min-width: 0;
  padding: 9px !important;
  width: 100% !important;
}
body.falcon-client#page-viewticket .falcon-ticket-workspace {
  color: var(--ticket-text);
  gap: 16px;
  min-width: 0;
}
body.falcon-client#page-viewticket :is(.falcon-ticket-hero,.falcon-conversation-stream,.falcon-reply-console,.falcon-ticket-resources,.falcon-conversation-item,.falcon-message-header,.falcon-message-body,.falcon-message-attachments,.falcon-reply-form,.falcon-reply-identity,.falcon-message-composer,.falcon-attachment-zone,.attachment-group,.custom-file) {
  box-sizing: border-box;
  max-width: 100%;
  min-width: 0;
}

body.falcon-client#page-viewticket .falcon-ticket-hero {
  background: radial-gradient(circle at 12% 12%, rgba(34,211,238,.17), transparent 32%), radial-gradient(circle at 91% 10%, rgba(67,97,238,.13), transparent 28%), linear-gradient(138deg,#16212e,#090f17 72%) !important;
  border-color: rgba(74,205,235,.32) !important;
  border-radius: 20px;
  box-shadow: 0 22px 52px rgba(1,6,14,.27);
  color: var(--ticket-text);
  padding: 23px 25px;
}
body.falcon-client#page-viewticket .falcon-ticket-hero::after { border-color: rgba(34,211,238,.16); }
body.falcon-client#page-viewticket .falcon-ticket-kicker { color: #67e8f9; }
body.falcon-client#page-viewticket .falcon-ticket-number { color: var(--ticket-muted); }
body.falcon-client#page-viewticket .falcon-ticket-title-row h1 { color: #fff; }
body.falcon-client#page-viewticket .falcon-ticket-status { background: rgba(13,25,37,.72); border-color: var(--ticket-line-strong); color: var(--ticket-text); }
body.falcon-client#page-viewticket .falcon-ticket-meta i { color: var(--ticket-cyan); }
body.falcon-client#page-viewticket .falcon-ticket-meta small { color: #91a2b6; }
body.falcon-client#page-viewticket .falcon-ticket-meta strong { color: #e6eef6; }
body.falcon-client#page-viewticket .falcon-ticket-reply-jump,
body.falcon-client#page-viewticket .falcon-reply-submit {
  background: linear-gradient(135deg,var(--ticket-cyan-strong),#2563eb) !important;
  border-color: #42d8ee !important;
  box-shadow: 0 8px 22px rgba(8,145,178,.2);
  color: #fff !important;
}
body.falcon-client#page-viewticket :is(.falcon-ticket-reply-jump,.falcon-reply-submit):is(:hover,:focus-visible) { background: linear-gradient(135deg,#06a4c7,#315ee8) !important; }
body.falcon-client#page-viewticket .falcon-ticket-close { background: rgba(239,91,104,.06); border-color: rgba(239,91,104,.32); color: #f5bdc3; }
body.falcon-client#page-viewticket .falcon-ticket-close:is(:hover,:focus-visible) { background: rgba(239,91,104,.14); border-color: rgba(239,91,104,.55); color: #fff; }

body.falcon-client#page-viewticket :is(.falcon-conversation-stream,.falcon-reply-console) {
  background: linear-gradient(145deg,var(--ticket-surface-2),var(--ticket-surface)) !important;
  border-color: var(--ticket-line) !important;
  box-shadow: 0 16px 40px rgba(1,6,14,.2) !important;
  color: var(--ticket-text) !important;
}
body.falcon-client#page-viewticket :is(.falcon-conversation-heading,.falcon-reply-heading) { border-bottom-color: var(--ticket-line); }
body.falcon-client#page-viewticket :is(.falcon-conversation-heading,.falcon-reply-heading) > div > span { color: #91a2b6; }
body.falcon-client#page-viewticket :is(.falcon-conversation-heading h2,.falcon-reply-heading h2) { color: var(--ticket-text); }
body.falcon-client#page-viewticket .falcon-message-count { background: var(--ticket-inset); border-color: var(--ticket-line); color: #b6c4d2; }
body.falcon-client#page-viewticket .falcon-reply-icon { background: #09121b; border: 1px solid var(--ticket-line); color: var(--ticket-cyan); }

body.falcon-client#page-viewticket .falcon-conversation-item {
  background: #111a25 !important;
  border-color: var(--ticket-line) !important;
  border-radius: 15px !important;
  box-shadow: none !important;
  color: var(--ticket-text) !important;
}
body.falcon-client#page-viewticket .falcon-conversation-item::before { background: #64748b; }
body.falcon-client#page-viewticket .falcon-conversation-item.falcon-message--staff { background: #12202d !important; border-color: #315068 !important; }
body.falcon-client#page-viewticket .falcon-conversation-item.falcon-message--staff::before { background: var(--ticket-cyan); }
body.falcon-client#page-viewticket .falcon-message-header { background: rgba(7,14,22,.48); border-bottom-color: var(--ticket-line); }
body.falcon-client#page-viewticket .falcon-message-avatar { background: #0a141e; border: 1px solid #315069; color: var(--ticket-cyan); }
body.falcon-client#page-viewticket .falcon-message--customer .falcon-message-avatar { background: #1c2734; border-color: #3c4a5c; color: #c2cfdb; }
body.falcon-client#page-viewticket .falcon-message-role { color: #91a2b6; }
body.falcon-client#page-viewticket .falcon-message-author strong { color: var(--ticket-text); }
body.falcon-client#page-viewticket .falcon-message-time { color: #9eafc0; direction: ltr; unicode-bidi: isolate; }
body.falcon-client#page-viewticket .falcon-message-body { color: #dbe5ee !important; }
body.falcon-client#page-viewticket .falcon-message-body :is(p,li,blockquote,span,strong,em) { color: inherit; }
body.falcon-client#page-viewticket .falcon-message-body :is(img,video) { height: auto; max-width: 100%; }
body.falcon-client#page-viewticket .falcon-message-body :is(pre,code) { background: #07101a; color: #dbeafe; }
body.falcon-client#page-viewticket .falcon-message-body blockquote { border-inline-start-color: var(--ticket-cyan); }
body.falcon-client#page-viewticket .falcon-message-ip { border-top-color: var(--ticket-line); color: #91a2b6; }
body.falcon-client#page-viewticket .falcon-message-attachments { border-top-color: var(--ticket-line); }
body.falcon-client#page-viewticket .falcon-message-attachments > strong { color: #c9d6e2; }
body.falcon-client#page-viewticket .falcon-message-attachments .attachment-list li { max-width: 100%; min-width: 0; }
body.falcon-client#page-viewticket .falcon-message-attachments .attachment-list :is(a > span,li > span) { background: #0b141e; border-color: var(--ticket-line); max-width: 100%; min-width: 0; }
body.falcon-client#page-viewticket .falcon-message-attachments .caption { color: #d4e0ea; direction: ltr; max-width: 100%; min-width: 0; overflow: hidden; text-overflow: ellipsis; unicode-bidi: isolate; white-space: nowrap; }

body.falcon-client#page-viewticket .falcon-reply-console label { color: #e9f1f8; }
body.falcon-client#page-viewticket .falcon-reply-guidance { background: rgba(34,211,238,.07); border-inline-start-color: var(--ticket-cyan); color: #b9cbd8; }
body.falcon-client#page-viewticket .falcon-reply-console :is(.form-control,.custom-file-label) {
  background: var(--ticket-inset) !important;
  border-color: var(--ticket-line-strong) !important;
  color: var(--ticket-text) !important;
  opacity: 1;
}
body.falcon-client#page-viewticket .falcon-reply-console .form-control::placeholder { color: #718399; opacity: 1; }
body.falcon-client#page-viewticket .falcon-reply-console .form-control:disabled { background: #182330 !important; color: #b8c5d1 !important; }
body.falcon-client#page-viewticket .falcon-reply-console :is(.form-control,.custom-file-input:focus ~ .custom-file-label):focus {
  background: #0a1520 !important;
  border-color: var(--ticket-cyan) !important;
  box-shadow: 0 0 0 3px rgba(34,211,238,.13) !important;
  color: #fff !important;
  outline: 0;
}
body.falcon-client#page-viewticket .falcon-message-composer .md-editor { background: var(--ticket-inset); border-color: var(--ticket-line-strong); border-radius: 12px; overflow: hidden; }
body.falcon-client#page-viewticket .falcon-message-composer .md-editor > .md-header {
  align-items: center;
  background: #111d29 !important;
  border-bottom: 1px solid var(--ticket-line) !important;
  color: #d7e2eb !important;
  display: flex;
  flex-wrap: wrap;
  gap: 5px;
  min-width: 0;
  padding: 7px;
}
body.falcon-client#page-viewticket .falcon-message-composer .md-editor > .md-header .btn-group { display: inline-flex; flex-wrap: nowrap; margin: 0; }
body.falcon-client#page-viewticket .falcon-message-composer .md-editor > .md-header .btn {
  align-items: center;
  background: #192635 !important;
  border-color: #34465a !important;
  color: #dce7f0 !important;
  display: inline-flex;
  justify-content: center;
  min-height: 36px;
  min-width: 36px;
  padding: 7px 9px;
  margin: 0 !important;
}
body.falcon-client#page-viewticket .falcon-message-composer .md-editor > .md-header .btn:is(:hover,:focus-visible,.active) { background: rgba(34,211,238,.14) !important; border-color: var(--ticket-cyan) !important; color: #fff !important; }
body.falcon-client#page-viewticket .falcon-message-composer .md-editor > .md-footer { background: #0c1620 !important; border-top: 1px solid var(--ticket-line) !important; color: var(--ticket-muted) !important; }
body.falcon-client#page-viewticket .falcon-message-composer :is(textarea,.md-editor > textarea) { background: #09131d !important; border: 0 !important; border-radius: 0; color: #eef6fc !important; min-height: clamp(220px,26vh,320px); resize: vertical; }
body.falcon-client#page-viewticket .falcon-attachment-zone { background: #0b141e; border-color: #3c5268; }
body.falcon-client#page-viewticket .falcon-attachment-icon { background: #142434; color: var(--ticket-cyan); }
body.falcon-client#page-viewticket .falcon-attachment-intro p,
body.falcon-client#page-viewticket .falcon-upload-policy { color: var(--ticket-muted); }
body.falcon-client#page-viewticket .falcon-upload-policy i { color: var(--ticket-cyan); }
body.falcon-client#page-viewticket .falcon-attachment-zone .custom-file-label::after { background: #1a2837; color: #dce7f0; }
body.falcon-client#page-viewticket .falcon-attachment-zone #btnTicketAttachmentsAdd { background: #1a2a39; border: 1px solid #3b5065; color: #e9f2f8; }
body.falcon-client#page-viewticket .falcon-reply-cancel { background: #172230; border-color: #3a4a5d; color: #c2cfdb; }

body.falcon-client#page-viewticket .falcon-ticket-resources a { background: linear-gradient(145deg,#15202c,#0a1119); border-color: var(--ticket-line); color: var(--ticket-text); }
body.falcon-client#page-viewticket .falcon-ticket-resources a:is(:hover,:focus-visible) { border-color: rgba(34,211,238,.55); color: #fff; }
body.falcon-client#page-viewticket .falcon-ticket-resources > a > i { background: rgba(34,211,238,.1); color: var(--ticket-cyan); }
body.falcon-client#page-viewticket .falcon-ticket-resources small { color: var(--ticket-muted); }
body.falcon-client#page-viewticket #main-body .falcon-command-dock { background: linear-gradient(165deg,#131d28,#090f17) !important; border-color: var(--ticket-line) !important; }
body.falcon-client#page-viewticket #main-body .falcon-command-dock .card-sidebar { border-bottom: 1px solid var(--ticket-line) !important; border-radius: 0 !important; padding-bottom: 8px; }
body.falcon-client#page-viewticket #main-body .falcon-command-dock .card-sidebar:last-child { border-bottom: 0 !important; }
body.falcon-client#page-viewticket #main-body .falcon-command-dock .card-header { background: #111b26 !important; border-bottom-color: var(--ticket-line); color: var(--ticket-text); padding: 12px 13px; }
body.falcon-client#page-viewticket #main-body .falcon-command-dock :is(.card-body,.card-footer,.collapsable-card-body) { background: #0b131c !important; color: #b9c7d4 !important; }
body.falcon-client#page-viewticket #main-body .falcon-command-dock :is(.form-control,.btn-default) { background: #152230 !important; border-color: #3a4d61 !important; color: #e2ebf3 !important; }
body.falcon-client#page-viewticket .custom-file-input { background: transparent !important; }
body.falcon-client#page-viewticket #main-body .falcon-command-dock .list-group-item { background: transparent !important; border-color: transparent !important; color: #c4d0dc !important; margin-block: 2px; min-height: 40px; padding-block: 9px; }
body.falcon-client#page-viewticket #main-body .falcon-command-dock .list-group-item:is(:hover,:focus-visible,.active) { background: rgba(34,211,238,.08) !important; border-inline-start-color: var(--ticket-cyan) !important; color: #fff !important; }
body.falcon-client#page-viewticket :is(bdi,.falcon-ticket-number,.falcon-message-time,.falcon-upload-policy,.falcon-message-ip) { unicode-bidi: isolate; }

@media (max-width: 991px) {
  body.falcon-client#page-viewticket .falcon-app-layout { display: flex !important; flex-direction: column; }
  body.falcon-client#page-viewticket .falcon-app-layout > .primary-content { order: 1; }
  body.falcon-client#page-viewticket .falcon-app-layout > .falcon-command-dock { max-width: 100% !important; order: 2; position: static !important; }
}

@media (max-width: 767px) {
  body.falcon-client#page-viewticket .falcon-page-surface { max-width: 100% !important; min-width: 0; padding-inline: 8px !important; }
  body.falcon-client#page-viewticket .falcon-ticket-workspace { gap: 11px !important; }
  body.falcon-client#page-viewticket .falcon-ticket-hero { gap: 12px; padding: 16px 14px; }
  body.falcon-client#page-viewticket .falcon-ticket-kicker { font-size: 9px; margin-bottom: 5px; }
  body.falcon-client#page-viewticket .falcon-ticket-number { margin-bottom: 2px; }
  body.falcon-client#page-viewticket .falcon-ticket-title-row { gap: 8px; }
  body.falcon-client#page-viewticket .falcon-ticket-title-row h1 { font-size: 20px; }
  body.falcon-client#page-viewticket .falcon-ticket-status { padding-block: 5px; }
  body.falcon-client#page-viewticket .falcon-ticket-meta { gap: 8px 10px; margin-top: 10px; }
  body.falcon-client#page-viewticket .falcon-ticket-meta > span { grid-template-columns: 17px minmax(0,1fr); min-width: 0; }
  body.falcon-client#page-viewticket .falcon-ticket-meta :is(small,strong) { min-width: 0; overflow-wrap: anywhere; }
  body.falcon-client#page-viewticket .falcon-ticket-actions { display: grid; grid-template-columns: minmax(0,1fr) minmax(0,1fr); }
  body.falcon-client#page-viewticket .falcon-ticket-actions .btn:only-child { grid-column: 1/-1; }
  body.falcon-client#page-viewticket :is(.falcon-conversation-stream,.falcon-reply-console) { padding: 13px 10px; }
  body.falcon-client#page-viewticket :is(.falcon-conversation-heading,.falcon-reply-heading) { margin-bottom: 13px; padding-bottom: 11px; }
  body.falcon-client#page-viewticket .falcon-conversation-heading h2,
  body.falcon-client#page-viewticket .falcon-reply-heading h2 { font-size: 18px; }
  body.falcon-client#page-viewticket .falcon-conversation-item { margin-bottom: 10px; }
  body.falcon-client#page-viewticket .falcon-message-header { gap: 8px; padding: 10px; }
  body.falcon-client#page-viewticket .falcon-message-author strong { white-space: normal; }
  body.falcon-client#page-viewticket .falcon-message-time { font-size: 10px; }
  body.falcon-client#page-viewticket .falcon-message-body { line-height: 1.72; padding: 12px 10px; }
  body.falcon-client#page-viewticket .falcon-message-attachments { padding: 10px; }
  body.falcon-client#page-viewticket .falcon-message-attachments .attachment-list { display: grid; grid-template-columns: minmax(0,1fr); }
  body.falcon-client#page-viewticket .falcon-message-attachments .attachment-list :is(a,span) { max-width: 100%; min-width: 0; }
  body.falcon-client#page-viewticket .falcon-reply-identity { gap: 0; grid-template-columns: minmax(0,1fr); }
  body.falcon-client#page-viewticket .falcon-reply-identity :is(input,.form-group) { max-width: 100%; min-width: 0; width: 100%; }
  body.falcon-client#page-viewticket .falcon-reply-console .form-group { margin-bottom: 13px; }
  body.falcon-client#page-viewticket .falcon-reply-guidance { margin-bottom: 13px; padding: 8px 10px; }
  body.falcon-client#page-viewticket .falcon-message-composer :is(textarea,.md-editor > textarea) { min-height: clamp(190px,50vw,240px); }
  body.falcon-client#page-viewticket .falcon-message-composer .md-editor > .md-header { align-content: flex-start; }
  body.falcon-client#page-viewticket .falcon-message-composer .md-editor > .md-header .btn { min-height: 38px; min-width: 38px; }
  body.falcon-client#page-viewticket .falcon-attachment-zone { padding: 12px; }
  body.falcon-client#page-viewticket .falcon-attachment-zone .input-group { display: grid; gap: 8px; grid-template-columns: minmax(0,1fr); }
  body.falcon-client#page-viewticket .falcon-attachment-zone :is(.custom-file,.custom-file-label,.custom-file-input,.input-group-append,#btnTicketAttachmentsAdd) { max-width: 100%; min-width: 0; width: 100%; }
  body.falcon-client#page-viewticket .falcon-attachment-zone #btnTicketAttachmentsAdd { border-radius: 9px; justify-content: center; }
  body.falcon-client#page-viewticket .falcon-reply-actions { gap: 8px; }
  body.falcon-client#page-viewticket .falcon-reply-actions .btn { min-height: 44px; }
  body.falcon-client#page-viewticket .falcon-ticket-resources { gap: 8px; grid-template-columns: repeat(2,minmax(0,1fr)); }
  body.falcon-client#page-viewticket .falcon-ticket-resources a { gap: 8px; grid-template-columns: 34px minmax(0,1fr); min-height: 62px; padding: 10px; }
  body.falcon-client#page-viewticket .falcon-ticket-resources > a > i { height: 34px; width: 34px; }
  body.falcon-client#page-viewticket .falcon-ticket-resources small { font-size: 9px; }
  body.falcon-client#page-viewticket .falcon-ticket-resources strong { font-size: 11px; overflow-wrap: anywhere; }
  body.falcon-client#page-viewticket .falcon-app-layout > .falcon-command-dock { border-radius: 15px !important; margin: 0 8px 14px; width: calc(100% - 16px) !important; }
  body.falcon-client#page-viewticket #main-body .falcon-command-dock .card-sidebar { margin-bottom: 5px !important; }
  body.falcon-client#page-viewticket #main-body .falcon-command-dock .card-header { padding-block: 10px; }
}

@media (max-width: 370px) {
  body.falcon-client#page-viewticket .falcon-ticket-resources { grid-template-columns: minmax(0,1fr); }
  body.falcon-client#page-viewticket .falcon-ticket-actions { grid-template-columns: minmax(0,1fr); }
  body.falcon-client#page-viewticket .falcon-ticket-actions .btn { grid-column: auto; }
}